1. Who We Are

Our website address is: https://www.spearingart.co.uk

2. What Personal Data We Collect and Why We Collect It

Store Purchases & Checkout

While you visit our site, we track:

• Products you’ve viewed: We use this to display products you’ve recently looked at.
• Location, IP address, and browser type: We use this for localized calculations such as estimating taxes and shipping costs.
• Shipping address: We require this to estimate shipping before you place an order, and to deliver your purchases.

When you buy from us, we ask you to provide your name, billing address, shipping address, email address, phone number, and payment details. This information is used to:

• Send updates regarding your account and orders.
• Respond to customer requests, complaints, and refunds.
• Process secure payments and prevent fraud.
• Comply with legal tax-calculation obligations.
• Set up your shopping account (storing your name, address, email, and phone number to auto-populate future checkouts).

Contact Forms & Dynamic Layouts

When you submit a contact, quotation, or inquiry form on this website, your data is securely handled via our design frameworks. We capture your name, email address, phone number, and any text inputted into the message fields to address your inquiry.

Product Filtering

To improve your shopping experience, our platform lets you refine searches by ratings, tags, and price ranges. It may use temporary technical parameters to remember your active search selections as you browse.

System Logs & Emails

Several customer interactions (such as place order confirmations, customer account sign-ups, or password resets) trigger automated system emails. These messages contain personal information associated with your email address.

We use secure routing systems to handle these transactions. These emails are stored securely on our server as an administrative log to ensure system performance, deliverability, and audit trails. They are accessible only to our system managers.

Security, Tracking, & Performance

To safeguard our infrastructure, optimize performance, and understand basic visitor metrics, our security layers track your IP address, browser user agent string, and site navigation patterns to protect against malicious attacks. Additionally, our performance optimization system creates static versions of our web pages to decrease loading times; it does not collect or log personal user data.

Media & Content Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. Cookies and Tracking Choices

We use cookies to maintain your shopping session, remember cart contents while browsing, and track interface selections.

Default System Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for your convenience (lasting one year). If you visit our login page, a temporary cookie is set to test browser compatibility (discarded upon closing). Logging in establishes cookies to save your credentials and display settings (login cookies last two days, screen options last a year; selecting “Remember Me” extends login persistence to two weeks). If you edit or publish an article, a non-personal cookie containing the post ID is saved (expires after 1 day).

Consent Management: We use a cookie consent banner framework to grant you clear authority over your preferences. A customizable banner lets you configure or opt-out of optional tracking scripts. Your preference selections are retained in audit-ready compliance logs.

4. Embedded Content From Other Websites

Articles or product listings on this site may include embedded content (e.g., videos, images, social feeds, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Who We Share Your Data With

We do not sell your personal information. We partner with trusted third-party providers to handle store operations:

• Payment Processors: We accept payments through secure third-party processing gateways (such as PayPal). When processing transactions, mandatory data is passed securely to the payment gateway to finalize or support the execution of your payment, including purchase totals and your billing information.
• Administration & Support: If you request a password reset, your IP address will be dynamically included within the reset email. Automated anti-spam detection services may scan public visitor comments.

6. How Long We Retain Your Data

• Comments & Meta-data: Retained indefinitely to automatically recognize and approve follow-up entries rather than holding them in a moderation queue.
• Registered Profiles: For users who register an account, we permanently maintain the personal data provided in their profile. All users can view, edit, or delete their data at any time (usernames cannot be changed); platform Administrators and Shop Managers hold equal access.
• Order Records: We store purchase history logs for [Insert Number, e.g., 6 or 7] years to satisfy our statutory tax reporting and accounting obligations.
• Email Communication Logs: System communication trails captured by email logging systems are routinely purged every [Insert Time Frame, e.g., 30 or 60 days].

7. Who on Our Team Has Access

Members of our internal staff and any external companies working on this website have access to the data you provide us. Both Administrators and Shop Managers can access:

• Order Information: Details regarding what was purchased, transaction timestamps, and delivery targets.
• Customer Information: Customer profiles encompassing names, email channels, and billing/shipping lines to ensure your orders are fulfilled and supported accurately.

8. What Rights You Have Over Your Data

If you hold an active user account on this site, or have left comments, you have the right to request an exported file of the personal data we maintain about you, including any data you provided directly to us. You can also request that we erase any personal data we hold. This does not include any historical data we are required to keep for administrative, legal, audit, or security purposes.